Comments
HI Aman,
As we checked you are Getting charged All Local/National calls @30p/min under Rate Cutter RC57
done on 26/Feb/15 through ETOPUP mode. Another recharge done with Rate
Cutter RC63 through USSD mode on 27/Feb/15. You got charged as per
RC57 tariff having higher priority than RC63 as two tariff can not be
activated at same time. Now, As per your request RC57 tariff has
been removed and you will be able to get desired tariff of RC63
valid till 21/May/2015.
As we checked you are Getting charged All Local/National calls @30p/min under Rate Cutter RC57
done on 26/Feb/15 through ETOPUP mode. Another recharge done with Rate
Cutter RC63 through USSD mode on 27/Feb/15. You got charged as per
RC57 tariff having higher priority than RC63 as two tariff can not be
activated at same time. Now, As per your request RC57 tariff has
been removed and you will be able to get desired tariff of RC63
valid till 21/May/2015.
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in