[Resolved]  Aircel — Telecom regulatory authority of india

Website:

www.trai.gov.in/

I'm Monabbar Hossain, living at Itahar, Uttar Dinajpur, West Bengal.
I use a Aircel connection having mobile number [protected].But Aircel
make my life miserable, by deducting my bal balance unreasonaly many times.
It had been good for last three month.But on 05/10/15 they again deduct
rs 63.15.On 05/10/15 around 9pm I have rs 4.27 bal, then I recharged rs 60 and instantlyreceived a messege ;" Your Rechare of rs 60 is sucessful and talktime rs 59 has beencredited. Your current bal is rs 63.27". But after 5 mins, when I checked my bal, it is only rs 0.12 while in meantime I didnt use anything. Then immediately i call 198 around 9.15 pm to 10 pm, but they responded that
your transaction is not updated to the system and asked me to call after 2hrs. Then I didnot call that night anymore.On the next day(i.e. yesterday)
I again called 198, but after press all the option when the call is about to connect to the customer care executive, I hear the a voice from system:

"We are transferring your call to our cutomer care respresntatives.
this call may be recorded for quality and training purposes.
Sorry you are experiancing a heavy traffic. please call later" and immediately the call is dropped.

Then I have tried more than 40 times between 12 noon to 11.30 pm, of which I recorded more than 30 times. But every time in the same my call is disconnected. Finally I am unable to contact the custpmer care executives.

This happens to me several times before also. Once in the past, they deducted my balance. After 5 hrs continuous try, I was able to connect the customer care executive. When I mentioned this her(the representative),
she replied that you are very lucky, some cannot connect us for week.
I was totally schocked. What kind of arrogant behaviour.

What kind of service these telephone operator provides us.
Please help me. I'm a student and do not have money to sue them.
Do our government have any responsibility for their citizen and protect us from these thugs. Is TRAI sleeping ?