Aircel — Deducted money without my consent

Address:

Chennai, Tamil Nadu

On August 12 I received a push message stating that Thanks for downloading Vibrant Diva. You are billed for Rs 50.0 and a link. Customer support says that I downloaded a game from Aircel and I have been charged for that. But the fact is I did not click on any game download and infact nothing from Aircel was downloaded from my mobile. I rasied a complaint against this fraudulent behaviour, they promised to get this resolved on or before August 14th. But I did not get any response so I mailed them again, to my surprise I got mail from Aircel stating that I have downloaded the game and hence the refund is not applicable. This is outrageous, they simply charge money without customers consent.