Aircel — Deducting money for vas even i didnt activate or request for vas. | |||||
My mobile number is [protected]. I had an issue about deducting amount for VAS even if I didn't request r subscribe to VAS, for past 6 months I'm not had this problem. But today again the issue starts without my knowledge. By today(11/11/15) afternun I received a text message i.e dail 56***0 to activate the service (note that they didn't mention what the service was). Even I didn't open the message, i just saw it through notification. Within a moment I received an another message which saids thanks for subscribing to dailer tunes at rs 35 for 30 days validity. Actually I didn't activate or even try to subscribe to any VAS. Then I call to my number from another mobile to know which song was set as DT, There's no DT but 35 rs deducted from my balance. Thn i call the customer care and said about my problem they said that they will register my feedback and there will be an intimation sent to me about my problem.. After that another text message which shows rs 15 for 90 days has been charged for DT songs. So another 15 rs will be deducted from my account even without my knowledge. Again I call to customer care for clarification but their answer was made me inactive. They said you might activate to DT may be by open and read the message which was sent to me. I'm totally disappointed about their reply. I said that I didn't subscribe for any VAS and they said, "sorry sir, if you don't want DT thn just unsubscribe or else keep the DT for next one month (even now I didn't know wat song was set as DT) but there will be no option for refund even if you unsubsribe".Then only I understood there s no use to speak to aircel's customer care executive.Then only i came to know that lord ayyapas harivarasanam devotional song was set as DT for me.. Even After that I can't able to take it as easy I'm feeling depressed about deducting 50 rs without my knowledge. After this all by 7.00 pm today I received another message from aircel saids dail *11*43# to set ayyapas harivarasanam song as DT. The fraud here is they deducted the amount from me for the same song by 5.00pm itself. They may be know that i recharge for more than 800rs last month including roaming pack, internet pack, sms pack, full talktime and rate cutter. Here after I will not going to recharge anymore. And soon I'll chage my network. My trust about aircel and their customer care was gone. Aircel will going to lose one loyal and valuable customer. I feeling stressed and depressed so much. Im not going to leave it free. Was this information helpful? | |||||
Aircel customer support has been notified about the posted complaint. | |||||
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in