Aircel — Deduction Of Balance and Promo Balance From Aircel

Address:

Mumbai City, Maharashtra

From Shaikh Mohd Talha Alam Manzil, Flat No. 8, 3rd Floor Kastur Park, Shimpoli Road, Borivali West, Mumbai 400092. Mobile No- [protected] Email: [protected]@yahoo.com Sub: Deduction Of Balance and Promo Balance From Aircel Respected Sir / Mam, I Shaikh Mohd Talha Having Aircel Prepaid Mobile No [protected] requesting you to refund my Balance and Promo Balance Which was Deducted .How and what Happened is as Follows Date 25/02/2015 I was making a call at 22.00 my call dropped and i noticed that My Prepaid account was zero balance so i logged on to www.aircel.com and did a recharge of Rs135. After completing the transaction receipt page occured which showed transaction successful. TXN NO. MUR[protected] RECHARGE MRP 135. Date 26/02/2015 I hardly made any calls in the day Date 27/02/2015 I observed MY Balance showed only RsLeft as it was shock to me because i hardly talked for minutes Date 28/02/2015 It was again a shock for me as i tried to make a call it showed zero balance So i did an internet recharge of Rs 110 TXN No. MUR[protected] and my prepaid Account was successfully recharges with rs 110 After making the recharge i did a call which lasts for a minute Then when i tried to make a call after few minutes by prepaid account was showing zero balance I an still in shock how and why did it happened I called numerous times the whole day to the Number 121 and 198 regarding this matter but i only got the reply that the all the customer executives are experiencing heavy traffic thankyou for calling Aircel . I also called155223 it says there is no VAS activated oin my no. ITS My Humble Request to you Kindly Look into the Matter and Please Refund The Balance and Promo Balance at the Earliest Thanking You Yours Faithfully Shaikh Talha