[Resolved]  Aircel — Deduction of balance of Rs 5 every month.

Address:Bangalore, Karnataka

I am Tharun, using Aircel for last 3 years, My mobile No.[protected]. As per the present experience I have to say Aircel is the worse service provider.My balance is getting reduced balance of Rs 5 every month (for last five months.)lastly i.e on 19/04/2015 at 9:32 pm Rs. 5 got deducted by Aircel just sent me a massage that “Thanks for using Aircel service.” in that time my phone was in locker I don’t know what service I had used. when i contact customer care they reply that i have downloaded a game even though i am using a basic mobile.. Please solve the issue and deactivate all the activated services, if not i am PORTING to other network. Aircel No.: [protected] Date of deduction: 19/04/2015 at 9:32 pm Amount Deducted: Rs. 5/- message received upon deduction: Thanks for using Aircel service.
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Complaint marked as Resolved 
the aircel company contacted me and resolved the problem and they refunded my money. they sent me an email as follows... We have verified your account details and found that an amount of Rs.15/- has been deducted towards the usage of various services activated through WAP service through wap links. Being a valued customer, we have refunded this amount as a goodwill gesture to your Aircel number 8553537543. Request you to take care in future while accessing internet and avoid using/downloading chargeable links/services. so guys for any complaint against AIRCEL send an email to [email protected] they will solve the problem within a day
Aircel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Tharun

As per our system records, your concern has been duly addressed. Hope the resolution offered meets

your satisfaction levels too.

We would like to thank you again for reaching us at Social Care.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social Care Team

Email us @[protected]@aircel.co.in
Hi tharun k,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

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