Aircel — deduction o[censored]nnecessary balance from my prepaid account resulting to mental harassment

Address:

Kolkata, West Bengal

Sir, I am using an aircel pre paid connection and it is a constant problem that my account balance is being deducted from my account unnecessarily. Each time it is deducted I have to call 198 and speak to a customer care representative who gives lame excuses for my balance deduction. From last 4 days rs 5 is being deducted from my account each alternative days and when I tried to call a customer representative by dialing 198 and automated answering machine replied that the centre is facing heavy traffic. But when I tried reaching customer representative from another aircel mobile it went through n I can talk to him who gave me lame excuses that something is downloaded via wap service. I don't understand how this services get activated without my permission n when I am personally using the phone n let no one use it??? It is a daily mental harassment n I just want to ask why cant I speak to a customer representative from my number from which the balance is deducted??? Is the deduction of balance intentional n that's why aircel customer service doesn't pick up my call from my number from which the balance is deducted??? This is absolutely a case of cheating n mental harassment. I just want to know whether aircel will stop deducting unnecessary balance from my prepaid account n refund me my stolen balances???? N should I be continuing using aircel without my prepaid balance being deducted unnecessarily??? Thank you Suman Santra Kolkata My aircel number from which balance is being continuously deducted is[protected]