[Resolved]  Aircel — default regarding services

sir, my name is abhishek pareek and i am an aircel customer and my mobile no is: [protected] i just received a messge from aircel regarding offer for me which is stating that through recharge of 11INR my call rate for aircel to aircel local or std become at 10paisa/min. for 45 days. on the above stating message i recharged this offer on my SIM and i received message the recharge is successful but after few minutes i received message form Aircel that Your recharge of 11 INR is successful and enjoy call at 10 paissa/min Aircel to Aircel for only 5 days. Here i have issue that in previous message Aircel said you get benefit for 45 days but on successful subscription of recharge they reduced the days to 5 days only . Therefor here i want fair service benefit from Aircel company immediately as they had default in their service. And i had also call to customer support executive but they said this plan is stands for only 5 days and you 'll get only 5 days validity for this recharge and communicate in very unresponsive manner. kindly give me my fair benefit as your promise in offers message services you made with your customer/me. Thanking you
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Aug 7, 2021
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
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Hi Pareek Abhi,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
Dear Pareek Abhi,

You are requested to kindly Share screen shot of promotable SMS, along with sender ID and date for further assistance.

Regards,
Aircel Social Care Team

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