Aircel — Despite having net pack and data.. deduction from main balance

shikhar.m

from Noida, Uttar Pradesh

Address:	Ghaziabad, Uttar Pradesh, 201009
Website:	www.aircel.com

On 23 may after recharging my number [protected] with 123 rs. For 500 mb data pack aircel is deducting continuously from my main balance for data usage. Though i received the confirmation message stating that 3g services are activated on your number i am being charged. I filed a complaint after so many calls at customer care with complaint number 1-[protected] and i was told that it will be resolved within 24 hours along with waiver o[censored]nfair balance deduction. Now on 24 may i received message stating that my complaint is resolved but still i am being charged for data service from my main balance. Pathetic service. I want my data pack that i recharged for along with my balance which was deducted.

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Aircel customer support has been notified about the posted complaint.

May 31, 2016

Updated by shikhar.m Thanks for your response after 4 days. The Amount which was deducted from my balance for data was around 100 Rs. and I have not received my data of 500 mb yet for which I recharged my number [protected] with Rs. 123 on 23 May.

May 31, 2016

Updated by shikhar.m On 23 may after recharging my number [protected] with 123 rs. For 500 mb data pack aircel is deducting continuously from my main balance for data usage. Though i received the confirmation message stating that 3g services are activated on your number i am being charged. I filed a complaint after so many calls at customer care with complaint number 1-[protected] and i was told that it will be resolved within 24 hours along with waiver o[censored]nfair balance deduction. Now on 24 may i received message stating that my complaint is resolved but still i am being charged for data service from my main balance. Pathetic service. I want my data pack that i recharged for along with my balance which was deducted. I dont remember the exact amount which was deducted as it was deducted in various slots but the total amount deducted was around 100 rs. I have not yet received my data of 500 mb and if i switch on internet connection i am being charged.

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Comments

Mr.India007

from Gajuwaka, Andhra Pradesh

Mine also same case! I can suggest; burn the aircel SIM and go for other service; I feel Airtel is comparatively better!

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer(shikhar.m),

We regret for the inconvenience caused. Please share the "Amount" so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer(Mr.India007),

As discussed, we have verified your account and found that Rs.145/- is deducted for data browsing without any data packs, however being a valued customer to us we have credited Rs.145/- as goodwill gesture your account.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer(shikhar.m),

We regret the inconvenience caused to you. We would like to inform you that the benefit of RC_123 has been revised on date 22ndMay’16 and you got the revised benefit (Local Aircel 2 Aircel Unlimited Free (12AM – 6 AM), Data Unlimited Free* (12AM – 6AM) (500 MB FUP) therefore you charging for data usage on day so kindly use the data as per benefit detail.

Warm Regards,
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi shikhar.m,

We'd like to inform that Aircel will never ask for any such details like your credit/debit card number/CVV number/OTP etc. We strongly advise you not to share any such information.

Warm Regards,
Aircel Social Media Team

shikhar.m

from Noida, Uttar Pradesh

But by not intimating customers who subscribed to this pack and have been recharging with the same amount every month, AIRCEL suddenly a day before changing the benefits of one of the mostly used pack of big amount. This clears Aircel intentions for making money through wrong way. This is one of the reason I have stopped recharging my Aircel number for data pack until I get my refund. As suggested by another person above I bought a new sim of Airtel and recharging that for data pack. Not gonna give you any extra income for such fraud.