[Resolved] Aircel — Double payment for same plan | |
Dear Sir/Madam, I am a regular customer of Aircel Kolkata .On 25th October I am recharge my Phone no-[protected] by 499/- unlimited pack .There is an error during the time of transaction and one pop-up came out on screen where is an option to cancel my transaction.i cancelled my previous transaction and again recharged.But unfortunately two 499/- deducted from my account for the same plan.I called customer care several time but no one can help me.If money is nonrefundable then please activate my unlimited pack for 56 days.(as 499/- for 28) or more than 28 days.If there is any other option then please inform me. Thanks & Regards Mousumi Das Phone No-[protected](Aircel-Kol) Mail I/D-mailmousumi.[protected]@gmail.com Was this information helpful? | |
Nov 27, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Oct 27, 2016 Aircel Customer Care's response Dear motuthata16, We are forwarding your issue to the team. Meanwhile please share Transaction ID. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Oct 27, 2016 Aircel Customer Care's response Dear motuthata16, Our team has got in touch with you and requisite details have been shared over the call.Kindly let us know for any further assistance. Warm Regards, Aircel Social Media Team | |
 2 Comments | |
Comments
Dear aircel please kindly transfer my promo balance to the main balance. i recharged my no with 75 and want to talk to customer support and you people saying thai i have low balance.what rubbish!
thank you
Aniket
[protected]
thank you
Aniket
[protected]
Aircel Customer Care's response, Oct 28, 2016
Verified Support
Dear Aniket kr shaurya,
We would like to inform you that PF balance (promo balance) can not be transferred to main balance. Also, PF balance can be used same as the main balance for voice, SMS and internet but, you can not use PF balance to activate any service.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We would like to inform you that PF balance (promo balance) can not be transferred to main balance. Also, PF balance can be used same as the main balance for voice, SMS and internet but, you can not use PF balance to activate any service.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
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This Service has been deducting 2RS. From my account everyday. I also messaged to 155223 for its deactivation but there were no services subscribed by me according to it.
Regard,
Shorn
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Aircel No.:
Date & Time of deduction:
Any message received upon deduction:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team