[Resolved]  Aircel — Exorbitant unplanned billing amount

Address:

Bangalore, Karnataka

I would like to lodge a complaint based on my bad experience with Aircel. My credit limit is 1500 but my bill is 3071(double of my credit limit). In the bill I see that 2000+ was charged only for data usage @rate of 10Rs/MB after the free limit of 200MB. Meaning I've used 400 MB+ of data. This is absolutely ridiculous because I turn off 3g most of the time to save power. With the proliferation of smart phone now it makes user to pay more especially with post paid. It is the duty of the network operators to notify the usage by some mechanism especially once the free limit is reached. 2000Rs for 200 MB is atrocious, surprising and not acceptable.There should be some rule to make it compulsory for operators to stop charging exorbitant amount without any notification. On top of that my connection was suspended abruptly without any prior notification.I did not pay for the plan and Aircel is not accepting to close the connection(though inactive) without paying the outstanding amount. My actual bill was 4071 of which I have already paid 1000. If they remove at least the data charges i'll pay the balance. Else it has to be sorted out through legally. I cant even port the number. It is my mistake to go for Aircel in spite of my colleagues advise.