[Resolved] Aircel — Facing enormous issues while roaming and can't get customer care assistance.

Rohit Moris

Address:	Gurgaon, Haryana, 281001
Website:	www.aircel.com

I am an aircel user with no. [protected] while i have travelled from up east to west, i am facing enormous issues on the contrary i have just made an recharge of rs 109 and haven't received any talktime or same proposed in the plan. I am even unable to customer care centre. While trying to contact to customer care i get connected to vodafone network

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Jan 6, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2016

Aircel Customer Care's response Dear Rohit Moris,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Mode of recharge:

Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this

matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Dec 06, 2016

Aircel Customer Care's response Dear Rohit Moris,

As per the update from our team, you have already received the benefit of Rs. 107/- Talk time, 109 A2A Minutes and 109 MB data for 28 days. Please check the same.

Warm Regards,
Aircel Social Media Team

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Comments

Mintu Chowdhury

from Kolkata, West Bengal

At 5:30 pm on 1st December 2016 a dailear tone is subscribed in my Aircel [protected] No..without my concern..for 2 times...debited about 52 Rupees from my Aircel account... please return this money as soon as possible...

Aircel Customer Care's response, Dec 9, 2016

Verified Support

Dear Mintu Chowdhury,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care's response, Dec 28, 2016

Verified Support

Dear Mintu Chowdhury,

As per system check your balance got deducted RS-52 for CRBT vas service on 01/12/2016 at 17.44.20 pm. Balance refund of RS-52 and service also deactivated as per goodwill gesture. Sir we request to please dial 155223 toll free number for deactivate any VAS service.

Warm Regards,
Aircel Social Media Team