[Resolved] Aircel — Fake response and still cheating

Sangreal

from Delhi, Delhi

Address:	110030
Website:	Aircel.com

Finally they called but not to solve problem but to tell that i cant help u.
I got a call from aircel, caller ask me that whether i want to deactivate the tariff, on which i told him that yes deactivate but refund my remaining balance as it is solely your fault. Hearing this he simply told we cant refund even though its their fault. Aircel is a fraud company, dont ever trust.

Was this information helpful?

No (0)

Yes (0)

Sep 29, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Sep 29, 2016

Updated by Sangreal Yesterday I Got a call from aircel office New Delhi ([protected]). Person calling finally deactivated my rs 99 tariff and promised to refund rs 60 in my main account within 4-5 hours. But its about 24 hours and i didnt get my refund. And these guys are disconnecting phone also. How can they cheat theirs customers like this. They must be banned. The are fake and cheaters

Verified Support

Sep 29, 2016

Aircel Customer Care's response Dear Sangreal,

We regret the inconvenience cause to you.

We would like to inform you that as per our telephonic conversation we are removing the benefit of RC_99 and crediting back Rs.60/-under Goodwill waiver against same.

Further we have initiated corrective action against the executive and assure you that the same will not be repeated assuring you best services in future.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Sep 29, 2016

Updated by Sangreal Thanx for ur response. Its good to here from u. But i would be more obelized i[censored] credit that amount as soon as possible instead of just trying to satisfy me by replying over my complaint

Sep 29, 2016

Updated by Sangreal Looks like aircel company is so poor that they have no good server and good technical facilities. Every day they are facing technical issues. Today again i got a call from aircel office ([protected]) he told me that yesterday we were facing some technical issue thats why we were not able to refund you but it will be done today before 8 pm. Its about 9 pm and i didnt get my refund. Why dont u guys accept that u guys are fake. U are fraud.

Verified Support

Oct 01, 2016

Aircel Customer Care's response Dear Sangreal,

We have re-escalated your issue to the team. We will share an update soon.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Oct 06, 2016

Aircel Customer Care's response Dear Sangreal,

We'd like to inform that amount has already been posted in your account.

Warm Regards,
Aircel Social Media Team