Aircel — Glamour Zone 75 | |||
Dear Aircel, I recharged my aircel prepaid ([protected]) account on 23 June @ 8.52 PM. My transaction no is : CHR[protected] and my new balance will be Rs.40.48. After a while @ 9.36 PM on 23rd june I recieved a text message that : " Thank you for choosing Glamour Zone 75 at Rs 35.0. You have been charged Rs 35.0 for 7 days. To unsubscribe SMS STOP to 155223 " I also did sent the text message STOP to 155223. In return I got this : " You are not subscribed to any vas service. " I have been charger Rs.35..now I am having Rs.5 in my account..I did not activated any of these things. Kindly please refund my money. Thank you Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 11 Comments | |||
Comments
Dear scofieldmani,
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Dear scofieldmani,
We verified your account and found that the download request as has been initiated from your end through WAP mode on 23/6/2016, The pack is SGZO75, the subscription pack had consent ID. Hence the amount of Rs.35 was charged and authentic.
Warm Regards,
Aircel Social Media Team
We verified your account and found that the download request as has been initiated from your end through WAP mode on 23/6/2016, The pack is SGZO75, the subscription pack had consent ID. Hence the amount of Rs.35 was charged and authentic.
Warm Regards,
Aircel Social Media Team
Thank You But I am sure that i didn't activated any of this and when calling the deactivation service it said that i don't have any activated packs..
But I am not satisfied yet..I want my 35rs back
Glamour zone 75 is also a pack that is being activated right ?? then how can i deactivate it if I don't know that it is activated before losing all my money ?
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We would like to inform you that these links through which the download had happened are 3rd party campaigns that are embedded in the Web Pages that then you had visited and had clicked on such links, we advise you to take caution while browsing as to avoid clicking on such links to avoid unwanted deductions in the future.
Warm Regards,
Aircel Social Media Team