[Resolved]  Aircel — I am complaining about recharge and customer care negligence

Address:517501
Website:service provider

Hi,
I am a. Sainath, my mobile number is [protected], i am complaining about recharge amount not credited to my number, and customer care girl irresponsible and neglegancy, last month i lost my aircel number so day before yesterday again i bought same mobile number in aircel ofice, they charge 100 rupees for sim replacement, they said that sir u got 70 rps recharge in that, still i didn"t receive any recharge amount, yesterday i complainted to one of customer care girl.. She is not responded well. So i am requesting u to please credit my balance. Otherwise i will port my number to airtel
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Sep 25, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2016
Aircel Customer Care's response
Dear Sainath Ankichetty,

We are forwarding your issue to the team. Meanwhile please share the below mention details:

Date of purchase:

Alternate no.:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Verified Support
Aug 25, 2016
Aircel Customer Care's response
Dear Sainath Ankichetty,

We regret for the inconvenience caused.

We would like to inform you that for Micro/Nano SIM card charges are Rs.75 at an Aircel store. We apologies for the wrong information which he has shared with you. However we request you to visit the store and check with him.

Warm Regards,
Aircel Social Media Team
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