[Resolved] Aircel — Customer care agent

[Resolved] Aircel — Customer care agent

Z zoeyy

Worst customer care.. They don't even know how to talk plus lies blatantly when the customer complains. Like the time i recharged my net pack and did not receive any net benefits. Called up for 3 days. Some of them just hangs up the phone and some lies blatantly. Worst ever customer care agents. Never using aircel again and will never suggest aircel to anybody Was this information helpful? No (0) Yes (0)
Oct 3, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Aug 19, 2016 karthikeyanarun's response Recharge doesn't upload Verified Support Sep 02, 2016 Aircel Customer Care's response Dear Karthikeyanarun, We would like to inform you that shared Aircel number has already been activated on date 18th August’16 there is no issue found at our end. Thanks and Regards Aircel Social Media Team
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Comments

Vaishali Dey

from Mumbai, Maharashtra

I did my mobile recharge on 21/8/2016 at 1.35 am (approx) via aircel website and it show success and money deducted from my bank account.but i still not received those recharges. i tried to complain on customer care number but they said system not showing any recharge on my number. Please give my money back or do the recharges.

Aircel Customer Care's response, Aug 27, 2016

Verified Support

Dear Vaishali Dey,

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:

Transaction ID:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Jagadip Aich

Requesting you to provide user details for above no. who is using this no. illegally.

Aircel Customer Care's response, Aug 27, 2016

Verified Support

Dear Jagadip Aich,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

karthikeyanarun

from Noida, Uttar Pradesh

I had recharge my aircel number but it isn't activated this sim is previous network is vodafone now i have changed to aircel network my no is [protected]