Aircel — Illegally deduction from prepaid balance.

punyaslok satapathy

from Kolkata, West Bengal

Address:

Khordha, Odisha

Dear Sir, My Aircel prepaid No.[protected].I have ported this no from BSNL to Aircel on 04/08/2015.As per the Aircel’s offer the retailer has been activated rate cutter for the benefit of outgoing calls to 1P/2Sec plan for 90 days validity & 2 months Data pack. But it is surprised that Rs.65.00 has been debited from main balance on 19/08/2015 for activation of benefits of outgoing calls as Loca l+STD A2A @ 15 P/min, Local [protected]@25P min for 45 days. I have communicated to customer care executive but they replied me that it was done by me & no refund is possible. As the same benefit was activated during the activation of SIM so why should I do so??So you can justify the reality of their response. Again I have recharged a top up of Rs.40.00 on 21/08/2015 through e- recharge & received the recharge successful SMS with T.T of Rs.40.00 but Rs.36.00 has been credited to main balance. Last 7 days back Rs. 5.00 has been debited without any information or SMS from my account & the reason explained by Aircel was it is due to activation miscall alerts. Furthermore Rs. 5.00 has been debited two times during 2 weeks but reason is not mentioned or informed. On 23/08/2015 Rs. 30.00 has been debited from my account without any information. On 24/08/2015 I made recharge of Rs.84.00 for activation of benefit of rate cutter @ 1p/2 sec for 180 days through e-recharge. But still it is not yet activated .Referring the above experience by Aircel I got harassed with Aircel's worst services. So I request you take the necessary action to refund back the debited amount. Punyaslok Satapathy Mob.No.[protected] Alternate No.[protected]

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Aircel customer support has been notified about the posted complaint.

Sep 01, 2015

Updated by punyaslok satapathy Dear Sir,

Please refer that mail that has been send on 29/08/2015 to appellate Authority but no response till today.So it cleared that how smart Aircel for deducting from main balance.
I request you kindly refund the at the earliest.
Regards
Punyaslok

.

Dear Sir,

It is regret to inform you that you are unable to refund or adjust the deducted amount. But it should be informed through SMS after deducting so that one can able to know why it has been debited & the remaining balance in the account. But Aircel is debiting the amount without knowledge of the customer. Could you justify is it a genuine way of service by Aircel??

You have mentioned that Rs.25.00 & Rs.5.00 (two times) has been debited for downloading, but as I have activated the Data pack how it has been debited from main balance.

I have recharged Rs.40.00 on 21/08/2015 at 8.45 am & received the SMS after recharge successful as follows:

Txn No. ORR[protected] to Recharge MRP 40 is successful.TT=40 INR.

But I received Rs.36.00 in main balance. But you have mentioned in your earlier mail that the full talk time offer was over on that day. If that is so how I received the above SMS. Is it not from Aircel???

On 24/08/2015 I have recharged Rs.84.00 for getting the benefit of outgoing calls 1p/2sec but instead of getting the benefit of rate cutter immediately I availed it after 4 days i.e. on 27/08/2015 after lodging the complaint several times. So it is proved that because of negligence of your services how customers loose money. So why should I pay more for making calls during this period???

I have checked my VAS activation by dialing 155223 which says I have no such services active. I got a message on 28/08/2015 at 1.45 A.M. “Your ORIRS1 renewal has failed due to insufficient balance. Please top up today for your ORIRS1 to be successfully renewed to enjoy the service on your Mobile”. I have tried to call the 198 service like 50 -60 times but every time it kept me in hold and then disconnects. Is this the service provided by Aircel to all its MNP users?

Observing above cases it is proved that all the deductions has been made intentionally so, you are requested to refund all the amounts that have been debited so far to avoid further legal proceedings.

NCPR is activated in my no.[protected] from 26/08/2015, but still I am receiving the unwanted SMS/Calls regularly from following sources:-

DD-Aircel

DK-655516

DK-Aircel

Punyaslok Satapathy
Mob.No.[protected]
Alternate No.[protected]

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi punyaslok satapathy,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear punyaslok satapathy,

We check & found as per our concern team STV 65 you had recharge himself so that no waiver passed in this deduction . Also Rs 25 deducted for the download charge vas service . Also callback request done & inform all details .

Regards,
Aircel Social Care Team