[Resolved] Aircel — Inappropriate deduction of money for 3g data usage | |||||
Deduction date and time- 2nd sept, 2016 between 9-10 pm Valid Aircel number- [protected] I was trying to install a app using aircel 3g on 2nd sept, 2016 .But only after 7mb download my balance became nil from Rs 118. I need refund of my money as price of 7mb is not 118 rupees. I sent several mails to customer care but they refused to refund . But 7 mb data cannot cost 118 rupee and therefore i should be refunded. Was this information helpful? | |||||
Oct 24, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Sep 13, 2016 vickydada's response Please sir mujhe am ki call details muje mere email I'd par bhej dijiye mera email I'd [protected]@gmail.com ye had mera mobile number [protected] hai
Verified Support Sep 19, 2016 Aircel Customer Care's response Dear ranit1666, Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 22, 2016 Aircel Customer Care's response Dear vickydada, Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard: 1. POA (Proof of address) 2. POI (Proof of Identity) 3. 2 Passport size photographs. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 23, 2016 Aircel Customer Care's response Dear ranit1666, As per system check, you have used 7.7342 MB data on 02-Sep-2016 21:35:26 (usage 7.7342 MB and default charges 15p/10kb ). So there was a deduction of Rs.118/- charges from your main account. No wrong charges was found. Warm Regards, Aircel Social Media Team | |||||
 5 Comments | |||||
Comments
Then you want to say 7mb data costs Rs 118 without datapack ??
Please sir mujhe help kijiye mujhe apne wife par shak hair mai use Sanjana chahta hu ki Galt mat kijiye mai use bahut pyar Marta hu mobile number is [protected] name is Jitesh Kedari mera nam
Aircel Customer Care's response, Sep 19, 2016
Verified Support
Sir
Hum kanpur main rahte hai . aur mera sim kho gaya hai aur hamne fir kar di hai likin hame wahi number chachiye lekin yahan per duplicate sim bahut hi jyada costle pad raha hai
duplicate sim ki value 125rs le rahe hai
please bataiye ki duplicate sim ki value kitni hai
Hum kanpur main rahte hai . aur mera sim kho gaya hai aur hamne fir kar di hai likin hame wahi number chachiye lekin yahan per duplicate sim bahut hi jyada costle pad raha hai
duplicate sim ki value 125rs le rahe hai
please bataiye ki duplicate sim ki value kitni hai
Aircel Customer Care's response, Sep 19, 2016
Verified Support
Dear Customer(mahesh909786),
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Alternate no.:
Aircel No.:
Store address:
Date of visit:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Alternate no.:
Aircel No.:
Store address:
Date of visit:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
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Because it is ur fault. U should not use internet even aftr ur know u dont hav data pack u had used 3G U have been charged the default no extra charges had been charged And Aircel dont Provide Refund for Internet Thank you
Old Customer Care
Aircel