[Resolved] Aircel — Incoming Charged at Roaming | |||
Hi, I am currently in Karnataka for that I have recharge on 14/10/14 for Rs. 29 on my mobile no [protected] for incoming free at roaming. Still Aircel charge me for incoming call at 0.75/min. I have made complaint 4 times on date of 14th, 15th 16th and 17th. Your customer care executive's are so pathetic on no [protected]. If they are in front of me I dont know what I will do with them. They don't even understand the problem. Now today I got the complaint no [protected]. Every time they say me we are forwarding your complaint and it will resolve your problem within 24 hrs. Please count the time from 14 to till date it will complete your 24 hrs or not. Or your time will be different 72 hrs for a day. Regards Amol Lakhu Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Hi,
All your executives are telling me, it will resolve in 24 hrs, 12 hrs & all that.
Give me the exact date or time.
Regards
Amol Lakhu
All your executives are telling me, it will resolve in 24 hrs, 12 hrs & all that.
Give me the exact date or time.
Regards
Amol Lakhu
Please see below reply from Aircel on my personal mail ID.
Dear Amol,
As per system check, we would like to inform you that RC29 pack is activate but benefits are applicable under Aircel Network only and currently latched to other Network.
We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Dear Amol,
As per system check, we would like to inform you that RC29 pack is activate but benefits are applicable under Aircel Network only and currently latched to other Network.
We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
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Thank you for reaching us at Social Care.
We have forwarded your request to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in