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Aircel

Aircel — Issues with recharges continuously

Address:Chennai, Tamil Nadu

Time and again I have been illustrating the lack of customer support from Aircel. Yesterday I posted a big post in their fb timeline to no avail. The next issue is, eventhough so much of data balance exists, i just recieved a message from Aircel that I have exhausted 100% of my data balance. I am not sure whom they are playing with!!! Can you please take a look at the screenshot below and let me know your comments. Totally frustrated.
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Comments

As per the below screen shot provided by naveen who can use more than 600 mb till sep 8th then how come he utilized 100% of his quota ( other SS) . This is not at all fair . I am sure that he is one of the best customer who is perfect in plans and the payments... Could you please get it solved as soon as possible..
Reply
Hi Aircel,


I recharged for 993 yesterday night at 21:42. I have not yet got my data balance.


I called the customer care. The team leader promised that it will be resolved in 1 hour. Still not getting any call from him.


I have attached the screenshots.


Please have a look.

Reply
Hi naveen robins,

We are sorry for the experience you had. Please share your complaint number and contact details at [protected]@aircel.co.in to help you.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply
Dear Amudhan Joseph,

Thanks for writing to us. In case if you are facing any issue then please feel free to contact us anytime at [protected]@aircel.co.in.

Regards,
Aircel Social Care Team
Reply
Hi Amudhan Joseph,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
Reply

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