Submit a Complaint
Mobile Service Providers
Aircel

Aircel — Main Balance Deduction

Address:Kolkata, West Bengal, 712203
Website:What is the website you're complaining about?

Hello.. on this number [protected], about 7 rupees was deducted for surfing the internet. On Sunday, 22th Nov, I had recharged with 39 rupees, which was said to give extra credits of 170 mb for 2 more days . The regular pack offers 180mb for 5 days. Now, I had received the extra credit but only 150 mb that is 20 mb less than the amount to be accredited. How could this happen? I have left only 6 paise in the main account because of this. Refund the amount that was deducted for surfing the internet. *I have all the messages stored* Your Recharge of PI 39 is successful, Benefit : 180 MB 3G/2G for 5Days Thanks for recharging with PI 39. You have got extra 150 MB DATA to your account. Dial *143*0# to check balance.
Was this information helpful?
No (0)
Yes (0)
Aircel customer support has been notified about the posted complaint.
Complaint comments 
8 Comments

Related Aircel reviews

[Resolved]Aircel - CSO's are rude to the customers8[Resolved]Aircel - No customer service response!68[Resolved]Aircel - Misbehavior of customer representative!4[Resolved]Aircel Prepaid - My Aircel Number is Not Working119[Resolved]Aircel - Block the calls suddenly without any information!3
View all 10591 Aircel Reviews

Comments

Message containing the offer "Today bonanza! 350 MB Rs39! Get 350MB 3G data for 7 Days only Rs39. Market Offer Rs39 is 150MB -5D. Rest in 12Hr. Dial *121*10# for PI packs details."
Reply
In the message containing the offer says the market offer offers 150mb . Last time when I had checked through USSD, the PI pack offered 180mb with a validity of 5 days.
Reply
Sir my no.[protected] in this my balance deducted 40 rs. In 28/11/2015
I am also talk with 198 but not satisfied answer plz check sir
Other wise i am completed in consumer court.
Reply
Hi Soumilya,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply
Hi suren41,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply
Dear Soumilya,

Thanks for writing to us.

This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also write to us at [protected]@aircel.co.in

Warm Regards,
Aircel Social Care Team
Reply
Hi suren41,

We would like to inform you that as per our records you have been charged for Activating SMS pack via USSD. Hence, we regret to inform you that we will not able to post any adjustments in this regard.


Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
Reply
Dear Soumilya,

Post system check no such deduction have been found in your number.

Regards,
Aircel Customer Care
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    View all 10591 Aircel reviews & complaints
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information