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[Resolved]  Aircel — Mnp aircel sim not yet activated; it's more than 10 days now... Fed up with aircel

Hi,
I did mnp to aircel and got aircel sim on 11th july. i got an sms on 18th july stating that aircel sim will be activated post 18th night then i will need to call 59059.
But since then, till date, i can't even call 59059.
I did mail to care. [protected]@aircel.co.in; [protected]@aircel.co.in; appellate. [protected]@aircel.co.in,
But none reverted or responded : (
Its been 10 days, i am missing calls in my number.
Don't know what's the problem. neither aircel bothered to contact me nor i was able to call 59059 to activate that sim.
Now regretting of having chosen aircel instead of any other network service.
Will this forum help me to get that aircel sim activate?
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Aug 13, 2016
Complaint marked as Resolved 
Update: AIRCEL Company didn't help for resolving the issue !!! Hi, I got to know the issue of 'unable to call 59095' from AIRTEL customer care and not from AIRCEL cc. The problem was, I purchased the SIM from my native which one state and tried activating it from another state. So, I did travel to my native again just to call 50095. And it really worked on the first go itself. So, the AIRCEL SIM purchased a month back is activated after a month. At least AIRCEL customer care must have listened / cared for their customer to try finding the issue. They didn't care, yet I am a customer to them :( The ticket can be closed now. - Thank you!
Aircel customer support has been notified about the posted complaint.
Aug 13, 2016
Updated by Holipari Update:
Hi, I got to know the issue of 'unable to call 59095' from AIRTEL customer care and not from AIRCEL cc.
The problem was, I purchased the SIM from my native which one state and tried activating it from another state. So, I did travel to my native again just to call 50095. And it really worked on the first go itself. So, the AIRCEL SIM purchased a month back is activated after a month.

At least AIRCEL customer care must have listened / cared for their customer to try finding the issue. They didn't care, yet I am a customer to them :(

The ticket can be closed now. - Thank you!
Complaint comments 
8 Comments

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Comments

Hello sir lost 10 days from my aircel new sim not working, problem was not register network, emergency only, nosignal.
i will insert sim in different type of mobiles in came that above notices
so please recover my problem very very emergency
thank u
Reply
Dear Customer(rams97),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Alternate No.:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply
Hi,
I have mailed you at [protected]@aircel.co.in, the requested details asked by you.
Request you to kindly check and help me.

Please let me know if you would need more info.

Thank you!
Reply
Dear Customer(Holipari),

We would request you to please share the requisite details in this forum so that we can assist you in the best possible manner.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply
But why do you say feel free to write to us in that mail id?
I never had got any reply from that mail id [protected]@aircel.co.in ...

Since this is a public forum, i am hesitating to put my number. kindly understand and help me ... Thank you!
Reply
contd, .
I am yet to get this issue solved ...
Got Aircel SIM on 11th of July month '16, and yet that is neither activated nor of any use ... its now 4th Aug '16.

Very bad Aircel ...They don't even bother helping their customer ... They replied to my 1st mail after a week asking for my Aircel number which i had already shared in my second mail...they don't even looked into the next mail ...Also, customer care ppl are not trained properly how to address the customer.

Much frustrating Aircel ...
Here in this forum too seems the mail id '[protected]@aircel.co.in' to be for name sake and you won't get a reply only from this mail id ...
All are just a show ... If this is not getting solved, I 'll change my network and never ever recommend Aircel to anyone ... instead advice them to choose a better one ... Tata Docomo is better than this ...
Reply
Nice, no response! Either here or in mail.
All are just show up ...

AIRCEL TOTAL WASTE ...
Reply
Dear Holipari,

Please share your Aircel mobile no. be assured that your concern will be addressed on priority basis.Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Reply

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