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Aircel

Aircel — mobile[protected] excess claim bill[protected]

Address:Chennai, Tamil Nadu

for[protected] wap charge rs.1137.83 claimed whereas net connection was not at all used thru the mobile. pl waive the amount. we are paying bill after deducting rs.1, 183/- v.anbalagan, director & ceo sun paper mill ltd. 86 evk sampath road chennai 600 007
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Comments

Hi sunpaper,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
Reply
Dear sunpaper,

Your disputing on the WAP browsing charges featuring in the bill dated 26/6/2015, we have investigated your issue and found that the the browsing has been initiated through WAP from your mobile number and the charges deducted are authentic and stands payable.

Regards,
Aircel Social Care Team
Reply
pl provide supporting document to substantiate your claim for payment of wap charges is an authenticated one
sunpaper
Reply
Dear sunpaper,

We are re-escalating your issue, will get back to you soon.

Regards,
Aircel Social Care Team
Reply
Dear sunpaper,

The concerned itemized bill has been sent to your address through courier today and will get delivered in 48hrs, you can check the WAP usage charges.

Regards,
Aircel Social Care Team
Reply

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