Aircel Mobile Company — amount deducted from mobile balance

Address:Ajmer, Rajasthan

balance deducted wrongly Sir, in the march company deducted approx 126 rs from mobile number [protected] and when i asked about it, they told me to call back as having technical problem... when i called again after that time.. customer care blocked and after some time i tried to call from other number [protected] for this complain again they blocked this number too from customer care. (i did not call more than a time in a day) they told me that after 24 hour balance will be refunded... after some days i called again from [protected] about this metter, one lady executive attend the call and told me that amount will be refunded after 24 hour...(but amount has not been refunded) after 4-5 days i called again from [protected] .. again this was blocked.. i called from [protected] and talked about it to appleate authority he refused my complain for [protected] and told me that nobody told me to refund my amount. and he will not refund amount... and now this time he deducted amount from my number [protected] approx 70 rs... thus they deducted wrongly from [protected] rs 126 and from [protected] rs 70 approx in march and apr. 2015 till now... this company is totally fraud... save customers from this company...
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Aircel customer support has been notified about the posted complaint.
Apr 24, 2015
Updated by dk8444
today i received call from customer care and he told me that he will refund me rs 31 deduction of apr 2015... say him i am not a beggar who will happy to get 31 refund where total fraud deduction of approx 210 rs..
details:-
[protected]:[protected] rs
[protected]:[protected] rs
[protected]:[protected]+30 rs
[protected]:- 1-4-15 to[protected] rs
[protected]:[protected]+3 rs
[protected] 10-4-15 to 12-4-15 - approx rs 70

now you decide company is fraud or not
here all the deduction is for ndtv service... what is that service...
i did not use any service and even i did not activate any of services...
this all the fraud done by aircel company...
this is only i complained for this year only 2015... old deductions are too many from these some are refunded..
please forword my msg to TRAI so that licence should be revoked from aircel for telecom mobile services

Thanking you Sir
Complaint comments 

Comments

Hi Dk,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in
i did not do anything so that my balance should be deducted... but the total balance from both the mobiles deducted from customer care executive end only... they used my balance... as this can be done from their end... they can start service any serivce without customer verification or information and don't sent msg about balance deducted... when i checked about balance it was too low.. so i complained and i got to know that total 126 + approx 70 rs deducted from both of my mobiles... and they will not refund as their policy to fraud with customers...

total fraud company... aircel
and its licence should be revoked
please all the customers faver to revokthe licence of mobile services from aircel...

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