Aircel — My balance deduction and customer care is not reachable.

Address:Kolkata, West Bengal

Yesterday when I recharged of Rs 20.Suddenly was balance has been deducted and without any prior information. And when I trying to reach Customer care through out the whole day it was not reachable. Just a month age I purchase Aircel sim and I think Aircel service is not good so I need to change it soon if I will not get any help and my money is not refunded.
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exactly happen with me also...if i have call customer care getting response (traffic signal call later on)...
my number is [protected].please kindly revert back.asap credit y balance
Hi Ganesh,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in
Hi Liba.

We are sorry for the experience you had. Please share your concern with
your complaint number and contact details at
[protected]@aircel.co.in to help you
Hi Ganesh,

SR: 1-[protected]Kindly note that
VAS service IPLAYIWIN Quiz contest has been activated from your end
through out bound call and hence was charged Rs.28 for the same. Kindly note that an amount of Rs.28 has been credited to your account as one time good will gesture on 17th Apr '15.

Regards,
Aircel

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