[Resolved] Aircel — No responce from appallette / plan change w/o my approval / no guidance for post to prepaid

Abdullah Tirupur

from Chennai, Tamil Nadu

Address:

Tirupur, Tamil Nadu, 641606

Aircel appallete ack: (Ern[protected]ggwjt) - already i have made a complaint to aircel appallete via email regarding the followings:

1. Why you have change my existing plans without my written approval?

2. Why the agent offices do not co-operate and neglect my request for
Post paid to pre paid change?

3. Why your officials not assure to give the acknowledgements against
Complaints.

I have approch your tirupur office your officials are give an false commitments.

Regards,
Abdullah

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Oct 19, 2016

Complaint marked as Resolved

There is no resolve my issue.

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2016

Aircel Customer Care's response Dear Abdullah Tirupur,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Alternate no.:

Date and time of Visit:

Store address:

Executive name:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Sep 29, 2016

Updated by Abdullah Tirupur Dear Sir / Madam,

My Contact No:[protected]

Date and Time Visit : Exactly 2 - 3 days from the date of complaint which is in Last visit.

Store Address : Tirupur, Tamilnadu and Agent Office, Avinashi

Excutive Name: Karthi

Pls call me my No. because he is misbehavior with me at that time and give a not proper reply of my questions.

Regards,
Abdullah

Verified Support

Oct 17, 2016

Aircel Customer Care's response Dear Abdullah Tirupur,

We would like to inform that you are in Club 499 Corp PPM Plan since Apr 19, 2015 and no issue has been found in billing.

Thanks and Regards
Aircel Social Media Team

Oct 17, 2016

Updated by Abdullah Tirupur Dear Team,

Pls read carefully about my complaint...I have mentioned with Nos:[protected] and[protected].

The Club 499 used in Mobile No.[protected].

Please you have not understand my complaint.

Regards,
Abdullah

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Comments

shivkapoor

from Bengaluru, Karnataka

Hi
My name is : Piyush Kumar Singh
Phone number is : [protected]
I lost my phone nokia 105 with aircel sim in it on 18/09/2016
So kindly block my aircel sim.
Thank you
Regards,
Piyush
[protected]

Aircel Customer Care's response, Sep 27, 2016

Verified Support

Dear shivkapoor,

Thanks for reaching out to us. Please share the following information to confirm your identity:

Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):

Date of Birth:

Complete Address:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Sep 30, 2016

Verified Support

Dear shivkapoor,

We tried to reach you on your alternate number to clear the security checks but there was no response from your end. kindly visit any nearest Aircel store.

Warm Regards,
Aircel Social Media Team