Aircel — Not accepting my documents for SIM Swap | |||
Firstly, Aircel Store near me refused to swap my SIM. I lost my mobile with Aircel SIM [protected]. When I submitted the police report along with the documents to the Aircel Store near me they denied the activation of my old number on new SIM ( SIM SWAP). The concerned person at the Aircel Store Aurangabad said that the name on the document matches but the address doesn't. We shifted from our old address to the new one and we had to submit the old address proof to the concerned authority. Now, we are living at the new address. So how can I provide the old address proof? Is that legal? This is really frustrating for me as I have lost my original educational documents with my mobile. The number for contact on my documents was this number. Even if someone finds my documents and are willing to return them to me they won't be able to contact me. Since 5-6 days the Aircel store is harrasing me. Was this information helpful? | |||
|
Aircel customer support has been notified about the posted complaint. | |||
 9 Comments | |||
Comments
The documents that I have submitted earlier was of my previous address. I have already tried submitting the documents with the same name and other details as on the previous documents that I submitted earlier. But currently I have submitted a copy of Police report and the documents with same name registered but with current address.
Dear Aircel Social Care Team,
Read my first complaint carefully. I don't understand why you haven't read my complaint carefully. I already mentioned that the Aircel Store in Aurangabad is not activating my new SIM even after submitting documents with the name of the consumer and the police report. I don't understand the problem with Aircel.
Please read carefully. Time is crucial for me.
Read my first complaint carefully. I don't understand why you haven't read my complaint carefully. I already mentioned that the Aircel Store in Aurangabad is not activating my new SIM even after submitting documents with the name of the consumer and the police report. I don't understand the problem with Aircel.
Please read carefully. Time is crucial for me.
Hello Muddassir Ali Syed, ,
We would like to suggest you please visit at your nearest Aircel store .Also we need the same name & address proof which you had submitted earlier on connection taking time. So then we can process your request. As per your account security we cannot process your request without complete documents.
Regards,
Aircel Social Care Team
We would like to suggest you please visit at your nearest Aircel store .Also we need the same name & address proof which you had submitted earlier on connection taking time. So then we can process your request. As per your account security we cannot process your request without complete documents.
Regards,
Aircel Social Care Team
You are repeating the same thing rather than solving the issue. I already stated that I shifted from my old address to the new one couple of years back. So how can I produce the old address proof. There has to be some solution to it.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in