[Resolved] Aircel — Overbilling and no proper intimation | |||||
I'm using Aircel network for almost more than 5 months.. I was using postpaid plan of Rs. 199 and still... I'll get my bill for a month on every 28th and will get a due date till 11th.. Whenever i cross the plan limit, i'll get intimation message before crossing it.. but last month i didnt get any intimation message for over usage of net balance and call service.. They sent me a bill of Rs.639 and after 3 days, before my due date, they stopped my number's service..and today, i received bill amount of Rs. 808.433.. It's their negligence for not sending prior intimation for over usage.. I cannot pay such amount.. Take necessary action as soon as possible... Was this information helpful? | |||||
Dec 6, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Oct 12, 2016 Aircel Customer Care's response Dear Abishek T.We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail: Alternate no.: Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Oct 15, 2016 Aircel Customer Care's response Dear Abhishek, Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Nov 05, 2016 Aircel Customer Care's response Dear Abishek T.Our team has got in touch with you and requisite details have been shared over the call.Kindly let us know for any further assistance. Warm Regards, Aircel Social Media Team | |||||
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