[Resolved] Aircel — Popkorn tv

isaac john alphonso

from Erode, Tamil Nadu

Address:

Chennai, Tamil Nadu, 603002

Dear sir,
My number is [protected]. Today when i browsing, automatically a new webpage opened and it says thanks for subscription aircel service likewise after that 25rs was deducted from my main account balance. And i receive one confirmation message from aircel below is the message. "thank you for subscribing to all channel tv month pack. You have been charged rs. 25.0 for 5 days and your service will be auto renewed with the same charges.. For your special offer dial 50000!! Toll free!!". I don't want that service please deactivate that service and kindly refund my money.
Thanks,
Isaac.

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Oct 5, 2016

Complaint marked as Resolved

Yes, my problem was resolved and they refunded my amount within a day.

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

Aircel Customer Care's response Dear Customer(Isaac),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Oct 05, 2016

Updated by isaac john alphonso Thank you.
For your quick response. Yes it was resolved.

Verified Support

Oct 06, 2016

Aircel Customer Care's response Dear chandan reddy,

We have verified your account and found that you have taken the duplicate SIM. Hence, Out Going service barring is not required.

Thanks and Regards

Aircel Social Media Team

Verified Support

Oct 12, 2016

Aircel Customer Care's response Dear Customer(Isaac),

Thank you for the acknowledgment. Feel free to contact us in future.

Thanks and Regards
Aircel Social Media Team

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Comments

Angesh Kumar Mishra

from Gurgaon, Haryana

Sir/Madam
Mene Aircel ka sim liya tha. isko 3G karna ha. Please isko 3G me activate kar digeye. No.- [protected] (Angesh Kumar)

Aircel Customer Care's response, Oct 4, 2016

Verified Support

Dear Angesh Kumar Mishra,

We would like to inform you that to activate 3g in your number please text START3G to 121 .

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

hemant0002

from Delhi, Delhi

Mjhe postpaid plan lena hai. But mjhe student ki wajah se postpaid plan dene se mana kr diya only aircel network.other network m mil rha h but low rate plan only aircel main hai. aircel network not a big network in india. [protected]. Agar plan nh dena chahte toh ku open kr rakhi h comapnay band kr do isse acha

Aircel Customer Care's response, Oct 4, 2016

Verified Support

Dear Customer(hemant0002),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Store Address:

Executive name:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

chandan reddy

from Shimoga, Karnataka

My name is M.Chandan reddy.i lost my phone while riding the vehicle, and even i lost my sim card. there are lot of personal contacts in that, i dont want others to misuse that.so i kindinly request the authority of aircel company to block my number is [protected].i kindly request to take an immediate action.and i need an another simcard

Aircel Customer Care's response, Oct 4, 2016

Verified Support

Dear chandan reddy,

Thanks for reaching out to us. Please share the following information to confirm your identity:

Alternate No:

Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):

Date of Birth:

Complete Address:

You can also visit your nearest Aircel store regarding the same.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team