[Resolved] Aircel — Post paid to prepaid connection change on same network

Ramesh Loganathan

from Bengaluru, Karnataka

Address:

638004

Hello sir/madam,

I am using aircel postpaid connection for past 4 years. I will be traveling outside india, i would like to convert my postpaid to prepaid connection. So i approached abc cells 691, sathy road, opp lotus agencies, erode, tamil nadu 638003 to process on the same. But they said it is not possible to convert from aircel postpaid to prepaid connection, so please convert your number to other network connections.

I am not happy to receive such comment as i tried to retain on the same network.
Pfa receipt bill when i got a connection for postpaid. Rs.350 (In this 250 refundable). Please take appropriate actions and consider my request. Thanks.

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Dec 4, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2016

Aircel Customer Care's response Dear Ramesh Loganathan,

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Date and time of visit:

Executive name:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Oct 24, 2016

Updated by Ramesh Loganathan Date and time of visit: 15-Oct-2016 4:30 PM

Executive name: Everyone in the front desk, told the same

abc cells, Erode

Verified Support

Nov 02, 2016

Aircel Customer Care's response Dear Ramesh Loganathan,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team