[Resolved] Aircel Postpaid — i am not able to change my postpaid to prepaid or another network

qursheedkhan

from Mumbai, Maharashtra

Address:

Theni, Tamil Nadu

myself i am a aircel postpaid customer (number:[protected]) by last 5 months, but now i decided change my number to aircel prepaid because of heavy bill. but when i had asked about this process with the agency (agency relationship no:1-[protected]) people they told that "there is no way to change from postpaid to prepaid within the same network in aircel ". i asked the same question at madurai aircel headoffice, bypass road, madurai. they also told that "it is impossible to change postpaid to prepaid in aircel." so i decide to change my number to airtel. i gave an application to airtel agency 10 days ago.but today the airtel people said that "your porting request has been rejected by your current operator" . i contact with aircel people, they told that we are not taking any rejection process with your number. so i get an confusion, so how to overcome from this problem? My request is 1) please give an idea to change my number from postpaid to prepaid within aircel or 2)please give an idea to change my number from postpaid to airtel prepaid as soon as possible solve my problem immediately. Thanking you, Yours Sincerely, Dr.J.abdul hameed khan (cell no:[protected]) no.1, Thandupalayam main road, thenkarai periyakulam-625601 theni district. Tamilnadu

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Aug 14, 2020

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Jun 01, 2014

Updated by qursheedkhan at the date of 30.05.2014

Somebody is calling from aircel customer care to me.her name is SASIKALA.
she said that "there is simple way for changing postpaid to prepaid in aircel"
and she told me "mr.abdul hameed khan just go to madurai keelavasal customer care outlet .there will be one customer care lady will be help you.her name is ANURADHA. and give your photo and id proof to ANURADHA, she will make a way to changing postpaid to prepaid"

As the way SASIKALA tells i had go to madurai keelavasal customer care outlet at 31.05.2014 and i asked with the customer care personal about miss.ANURADHA. but the customer care members spoke with me without humble, and they told that nobody is here as named as ANURADHA.

I shocked and i again asked about "how to change from aircel postpaid to prepaid" with the customer care outlet people, but they are not ready to answer me, and they are continuosly try to avoid my questions and me.

so is it a way the people handle the customer?

and another important point is "THE CUSTOMER CARE lady SASIKALA WHO IS CALLED ME AT 30.05.2014, SHE GUIDED ME IN A WRONG WAY"

so help to overcome from this problem and tell me how to change from postpaid to prepaid in aircel

bacause of that wrong guidance i loss my two day salary and waste of time.