[Resolved]  Aircel — Postpaid sim not working for past 3 days

Address:Thanjavur, Tamil Nadu

I am a 15 yearpost paid customer in aircell. My sim no [protected] got automatically out of order on 27 th august i can only use emergency calls. I went to aircell store in thanjavur. After waiting for more than haif an hour i was called to explain my problem, they told to change the sim and i purchased new sim, they told that your problem will be over in 1 hour. But today 29 th august till 1pm my problem is not shorted out. I was missing lot of my official calls which are verry important. Aircell store in thanjavur is always giving very very poor response to their customers. Even thanjavur store head is not responding to owr worries. My friends are advising me to switch to other company. Will my problem get solved.
Was this information helpful?
No (0)
Yes (0)
Oct 3, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2016
Aircel Customer Care's response
Dear Kannan Arumugam,

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Alternate no.:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Verified Support
Sep 02, 2016
Aircel Customer Care's response
Dear Kannan Arumugam,

Kindly request you to share the 20 Digit sim number to proceed further.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

Dear Sir /Madam,

This is to inform you that my mobile with number [protected] & [protected] is missing. I would kindly request you to block this prepaid sim card of mine to prevent misuse. Please take necessary action immediately. Awating to hear from you.

Thanking you,

Your's Sincerely,

KANDA GANESH
Aircel Customer Care's response, Sep 1, 2016
Verified Support
Dear kanda ganesh,



Thanks for reaching out to us. Please share the following information to confirm your identity:

Alternate No:

Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):

Date of Birth:

Complete Address:



Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.



Thanks and Regards

Aircel Social Media Team
Dear Sir / Madam,

I want [protected], [protected] and [protected] bill copies for every month.Please send our mail id - pn.[protected]@yahoo, com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10590
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information