[Resolved]  Aircel — Prepaid card complaint: automatic balance deduction

Address:Mumbai City, Maharashtra

My connection no. is [protected]. From last several months whenever my Balance is falling Below Rs. 90.00 then automatically it got reduce to Rs. 0.27 everytime. I had made several complaints but no responce & solution has been received by me till date. Even my card everytime got Roaming connection. As i am in full local network range then also its got transfer to Roaming Connection. Mr. Ashok Kumar Suthar.
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Aug 9, 2021
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
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Hi ashok4u,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Dear ashok4u

As per our system records Rs.129 pocket internet pack got expired on 14th Aug'15 post which total Rs.90 balance was deducted for GPRS usage on 15th Aug'15 for using GPRS service at the rate of 15p/10KB. Hence the balance which was deducted is correct and accurate as per the data usage done. Tried calling your number but it was not reachable.

Regards,
Aircel Social Care Team

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