[Resolved] Aircel — Prepaid to Postpaid Convert Issue

Devisrija

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600018

Dear Sir/ Madam,

I have given request for convert my Aircel number from Prepaid to Postpaid. They didn't come for address verification, but i got a information from customer care my address verification failed. Without coming for verification how could they can say like this. Now my simcard had been blocked by Aircel. Incoming & Outgoing also blocked. Aircel customer executive who has done my simcard activation not responding, even he is not pick my call.

Kindly activate my Simcard immediately or issue my prepaid Sim.

Kindly do the needful as soon as possible.

Details given below,

NAME: DEVI T

MOBILE NO: [protected]

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Sep 24, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2016

Aircel Customer Care's response Dear Devisrija,

We request you to submit the fresh set of documents for activation of your mobile number.

Thanks and Regards

Aircel Social Media Team

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Comments

sadamhussainr

Not

tousee

from Bengaluru, Karnataka

I did not activate any dumb Masti pack even by mistake, and since you took the liberty of activating it yourself, please deactivate the stupid thing and make sure that i have my money back as soon as possible

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Devisrija,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Devisrija's [Complaint's author] reply, Aug 10, 2016

Dear Sir,

I went to Aircel Store on 05/08/2016. But they are not ready to help me. They said go & see other Aircel stores. Even they didn't respond properly. That executive who has done my simcard activation process, he is not pick my call. Why Aircel is recruiting this kind of peoples i can't understand. They are spoiling the Brand name also. Till now my problem is not rectified. Hereafter i wont suggest Aircel to anyone..

That Aircel Store address given below,

Aircel, C.P. Ramaswamy Road, Alwarpet, Chennai -18, (044-28193332, 24987077), Next to near Sangeetha Mobiles.

Aircel Customer Care's response, Aug 12, 2016

Verified Support

Dear Devisrija,

We are forwarding your issue to the team. Meanwhile please share the below mention detail:

Alternate no.:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear sadamhussainr,

Please share your exact concern with us so that our team can help you out regarding your concern.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear tousee,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:

Date & Time of deduction:

Amount Deducted:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team