[Resolved] Aircel — Problem due to value aided service

aloksng24

Address:

Sultanpur, Uttar Pradesh, 228001

Hello sir..
Subject: illegal balance deduction.
I am alok kumar singh, aircel consumer, my number is [protected].
I have a problem related to vas caller tune. I deactivated my caller tune service on dated 03/07/2016 to call a number 155223 at approx 2 pm. I also got a massage from same number, that request to deactivate dialer tune has been received.
But today (04/07/2016) at 1:15 am it has been renewed again for 30 days.
I also talk to customer care executive, but they refused me to help on this matter.
My concern is please take immediate action to resolve my problem, and also refund my deducted balance.
I am waiting for your response. Thanks...

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Jul 5, 2016

Complaint marked as Resolved

Dear Mr. Singh, Thank you for writing to Aircel. This is with reference to your e-mail dated on 4th July'16 regarding balance deduction on your mobile number 8896677122. We would like to inform you that as per our records your reversal of Rs.35/- will be credited in next 24 hours in your main account.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer(aloksng24),

We apologise for the inconvenience caused. Please share the "Amount Deducted" so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team