[Resolved] Aircel — Rate Cutter pack

kamal_sharma

from Chennai, Tamil Nadu

Address:

New Delhi, Delhi

Dear Sir, I have recharged my Mobile [protected] with 99 pack on 28th July'14 in which i get talk time and all calls charges got 1.2paisa/sec. I discussed to the customer care and asked about STD rate cutter pack and told him that i used 99 pack recently, He suggest me STD Rate Cutter pack of 38 in which all call get charged .40paisa/min. But my call charges are not deducted as per 38 recharge pack(40paisa/min). i called again to the customer care and discussed the same then i got replay that the charges will be applicable according to the 99 pack (1.2paisa/sec), my 38 rupees pack is not working and all the money got lapsed. If special recharge available and customer paying some amount then why it's not working. Please have look on this issue. Regards, Kamal K. Sharma

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Aug 14, 2020

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Comments

Aircel India

from Mumbai, Maharashtra

Dear Sir,

We would like to inform you that as we checked, you recharged with Rs 99 in
which call rates is (1.2paisa/sec), then you recharged with
Rs 38 in which you got local calls is 40Paisa/min. Priority of RC 38 was
higher than RC 99 for that you were charged according to RC 38. We tried to
call you but number not reachable.

Kindly feel free to write to us at [protected]@aircel.co.in for
any further assistance on this matter.

We assure
you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service
Officer | Social Care Team

Email us @[protected]@aircel.co.in

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