Aircel — Recharge amount not credited

Address:

Kolkata, West Bengal

Dear Sirs,
Ref: Aircel Phone No : [protected]
I'm an AIRCEL subscriber, I had received a promotional sms from AIRCEL, on the 7th of June 2014. Reading as follows:
Extra Talktime on 200 ! Recharge with Rs. 200 and get Rs. 220 immediately and Rs. 30 talktime valid for 3 days within 24 hrs.
Recharge Today.

To this I recharged immediately on 7th June @ 18:17 hours Txn No. KOR[protected], for which I got balance of Rs. 220.

But regarding the balance Rs. 30, which was supposed to be credited within 24 hours, I'm still waiting.
Ive complained several times.

Upon my first complaint on 09/06/2014 the registered a complaint under reference no 1-[protected]. And they said they will revert back by 11/06/2014.

On 11/06/2014 I get an sms saying that your concern as per ref. No . 1 - [protected], has been resolved on 11/06/2014, although nothing in practical had happened.

On further follow up their customer care executive says " No Sir the case is still open and you shall get the solution soon"

I've called them a number of times, even spoke to their senior executives, re launched complaints, but all seems to be falling in deaf ears.
Please help.

ALI ASGAR