[Resolved]  Aircel — RECHARGE AMOUNT NOT GET, EVEN BALANCE DEDUCTED FROM MY CREDIT CARD

Address:

Mumbai City, Maharashtra

Hi Aircel team i was done online recharge via credit card, amount INR 108, i was use HDFC credit card. online recharge time is 7 a.m. dt. 8th June 2015. transaction was sucessfull means payment gone from bank. but in my mobile recharge is mesage came your side as transaction fail. I call to custmer care they told me its clear within 4 hours. againg i call call customer care after 4 hour. They said within 24 hours you will get, after 24 hours i called to customer care again they said wait 4 hours and then after i continue call customer care they disconnect my call. How do all this things, i dont understand whats the problme of that. Please clear of this issue. i have details of payment from HDFC. i called to HDFC they inform me payment goes out you tri to communicate with aircel customer care. Why this happening.i need clarification of that and please recharge it in my account. And please give me any superior email to i escalate this issue. Details of HDFC card last digit is 8550 credit card last digit. Time 07:03:34 date was 8th june. Total amount deducted Rs. 110.00((108+2)108 as recharge amount and 2 rs. for they company charge) and immdityly mesge came that time from etopup on 8th june (your request to recharge 108 INR cannot be processed at this time. Transaction number is MUR[protected], time 7.03 a.m. on 8th june. please check in your system(CELL NO. [protected])