[Resolved] Aircel — Recharge is done on wrong number | |||||
Dear sir, On 26 september i want to recharge my[protected] aircel number but instead of that by mistake it goes to on another aircel number [protected]. Recharge amount was 99/ rupees and recharge was executed from freecharge.in and operator reference no: mur[protected]. Here i am going to attach some supporting files. Here i have seen that you have resolved such cases. I hope that i will also get rehabilitation. Look forward to hear from you. Thanking you. Warmest regards Pranay chauli Was this information helpful? | |||||
Oct 2, 2016 Complaint marked as Resolved Till now Company doesn't paid any help over my recharge Issue. I left no stone unturned thereafter also the only message I have received that is "we cannot assist you. You have to talk with recharge service provider". I just want to know what type of resolve is done. Aircel customer support has been notified about the posted complaint. Verified Support Sep 27, 2016 Aircel Customer Care's response Dear Customer(Babu2811993), Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 29, 2016 Aircel Customer Care's response Dear Babu2811993, We have re-escalated your issue to the team. We will share an update soon. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Oct 01, 2016 Aircel Customer Care's response Dear Customer(Babu2811993), We would like to inform you that the recharges made through third party recharge service providers cannot be reversed. Kindly get in touch recharge service provider for further assistance. Thanks and Regards Aircel Social Media Team Verified Support Oct 03, 2016 Aircel Customer Care's response Dear Babu2811993, We have re-escalated your issue to the team. We will share an update soon. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Oct 06, 2016 Aircel Customer Care's response Dear Customer(Babu2811993), We would like to inform you that we do not guarantee the recharges made through third party recharge service providers. Also, the recharges which dose not have talk-time value in main account balance are cannot be reserved. Thanks and Regards Aircel Social Media Team | |||||
 3 Comments | |||||
Comments
I loss. My sim card please deactivaitmy number
Aircel Customer Care's response, Sep 27, 2016
Verified Support
Dear shaan ahmad,
Thanks for reaching out to us. Please share the following information to confirm your identity:
Aircel No.:
Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Thanks for reaching out to us. Please share the following information to confirm your identity:
Aircel No.:
Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Recently i have opted for aircel thinking that call charges are reasonable.but my total outgoing calls were of 35 minutes.my balance of Rs38/50 was chaged for these calls.kindly give the details.
Aircel Customer Care's response, Sep 27, 2016
Verified Support
Dear Customer(saibaba reddimasi),
We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:
Sample no.:
Date and time of call:
Aircel No.:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:
Sample no.:
Date and time of call:
Aircel No.:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
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Thanks for reaching out to us. Please share the following information to confirm your identity:
Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team