Aircel — Recharge success but did not receive the data | |||
It is with deep regret and hurt, that i have to make a complain since there was no solution provided even after 15 days of mailing my complain to care.[protected]@aircel.co.in since 2nd June onwards. Received two service requests, as below, with none being resolved: service request 1-[protected]/1-[protected] Extracts from my mail: "I am trying to call your customer service numbers(198, 121, [protected]) since the full day, but the only thing i am hearing is that 'the service representatives are busy assisting other customers, please call back later'. I have taken this new Aircel SIM last weekend, and had recharged for 147 3G on 31st May. But my 3G services are not working. Once luckily i got one of your customer service representatives, without listening to my grievance much, she had just send me the Net settings by SMS. I know that i have to switch to the WCDMA mode and search networks for Aircel 3G or Reliance 3G to activate data services, which i am trying for the past 3 days. But the services are not getting connected. Please help to clarify me that it is not a mistake that i had selected Aircel network and moreover 3G data pack of 147 Rs recharge is not a waste of money for me. Please update me or reach out to me ASAP. My Aircel number - [protected](Delhi)" I would like to inform, that the recharge was done through Paytm, and on inquiring from them, this is their response: "We have validated from Aircel that mobile number [protected] has been successfully recharged with INR. 147. In case you have not received the recharge please coordinate with your operator. Operator Reference Number: [protected]E042" So i would like to know the latest progress with this situation. Regards, Somjit Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 9 Comments | |||
Comments
Puk request on[protected] sent [protected] please sent
Please sent puk [protected] sent on [protected] msg this no please
Dear Akshay gabhale,
Please share the following information to confirm your identity:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Please share the following information to confirm your identity:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
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Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team