Aircel — Unauthorized behaviour | |||||
Sir to day(14.05.16)i have done recharge(12.50pm) on my aircel no-[protected] .before rechagre i did a call in west bengal customer care then they were advise to me on queies.my queries was 398 pack details? then they told that unlimited aircel to aircel 28 days.then i did recharge.after recharge i have got only 21 days unlimited.then i did a called then 3 persons are told that d't warry you shall enjoy 28 days and also told that 28 days were activate on my number.but after some time i did check *143*0398# then show that only 21 days.after that i did a called one person were told that offer were change then i have recquest to him to talk to his senior but senior were not hepl me.after that bolck my no i did not contact to customer care so please sir help me other wise i will port to another company.pls sir grant my request as soon as posible . Was this information helpful? | |||||
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Aircel customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
I recharged with ratecutter pack of Rs.32 for calls @30p/min for 3 months ... Recharge is successful but not working ... And normal charges are applying ... Customer care not picking up calls and not responding ... Always says server down
Reply
Hi Sir,
Please provide the call history details for the period between January 15, 2016 and January 31, 2016 for the postpaid number [protected].
Please provide the call history details for the period between January 15, 2016 and January 31, 2016 for the postpaid number [protected].
Dear Sujatha(sujatha74),
We would request you to visit your nearest Aircel store with your valid ID Proofs to get the details for the same.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
We would request you to visit your nearest Aircel store with your valid ID Proofs to get the details for the same.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Dear sir, mam
Not response your help line no 121, 198
I am not happy your custmer service
Pls reward back me my no [protected]
Pls reward back me custmer care service.
Not response your help line no 121, 198
I am not happy your custmer service
Pls reward back me my no [protected]
Pls reward back me custmer care service.
Dear Customer (rajkumar jaulia),
As per your complaint you have not received the benefit after recharge with RC-398 (benefit:-Unlimited Aircel to Aircel for 28 Days validity) As per our record, you had recharged with RC-398 on[protected] at 13:04 (benefit:-Unlimited Aircel to Aircel for 21 Days validity due to benefit already revised), you have already received the benefits.
Warm Regards,
Aircel Social Care Team
As per your complaint you have not received the benefit after recharge with RC-398 (benefit:-Unlimited Aircel to Aircel for 28 Days validity) As per our record, you had recharged with RC-398 on[protected] at 13:04 (benefit:-Unlimited Aircel to Aircel for 21 Days validity due to benefit already revised), you have already received the benefits.
Warm Regards,
Aircel Social Care Team
Dear Customer([protected]@123),
Thanks for writing to us. Please share your exact concern with us so that our team can look into your issue.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Thanks for writing to us. Please share your exact concern with us so that our team can look into your issue.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
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