[Resolved]  Aircel — Recharged for talktime Rs. 1000 and got data plan Rs. 997

Address:

Kolkata, West Bengal

I recharged my Aircel number +91-[protected] for Rs.1000 (Main account talktime) on September 16, 2014 at 6.12 am. Got an automated message from Aircel saying recharge was successful for Rs.997 (3G Data pack) Immediately called up the customer care services, but their automated system replied that customer is only available from 8am to 10pm. Called the executives several times after 8am, then was finally transferred to senior executive Jayshree Maiti, who repeated the same thing, the system is showing a recharge of Rs. 997. Rs. 997 is a data pack. I recharged a talk time pack (Rs.1000) which according to the current Aircel offer would provide me 10% more talk time that is Rs.1100. Did not receive the talk time and calling the customer care turned out to be futile. Oh and Jayshree Maiti is a big . Treated me like I was lying. Kept saying the same thing. System is showing blah blah blah... Good job training bots Aircel. She also wanted me to submit proof to the nearest Aircel office. I know how that would have turned out. So I am providing proof here instead. [SEE ATTACHED SCREENSHOT]