Aircel — Reduction of huge amount of money without prior permission from prepaid aircel

Address:Hyderabad, Andhra Pradesh

Recentely, i recharged with aircel prepaid .
On 1at august, all of sudden around rs 155 was deducted from my balnce eventhough, i am not activating service.When called customercare for clarification, they informed that some service activated, eventhogh we don't request any service.
They assured me that my wmoney will be credited back.But not yet credited back.

Samething happened, when i again recharged with rs 300 on first week of august.

No any esponse when we called customercare.They even not picked phone.

Again at the end of month, my balance become zero when the balance the was rs195.

When again called, this time server is down.

After that not able to reach then, eventhough called seveal times.

I donot why they are deduct (Steal ) customer money, .

My prepaid no is [protected].

Kindly look into it and do needful .

Thiyagu
[protected]@hotmail.Com
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Complaint comments 

Comments

Hi R.D.Thiyagarajan,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in
Dear Mr devrajan,

Thank you for sharing concern with us. We regret the inconvenience caused to you regarding your Aircel number [protected]

As per post check in our system we did not received any deduction on given date 01/08/2014 please share any message received upon deduction.


Warm regards-
Aircel social care Team

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