[Resolved] Aircel — Regarding money refund

Dr. Shirin

from Mumbai, Maharashtra

Address:

400102

Dear Sir/Madam,
I am Shirin Shaikh from Mumbai.
I had called to the customer care on 30th Nov 2016, regarding deactivation of 122 Pi 3G service.
My reference number is 1-[protected]. You may check. He assured me that he is deactivating from HIS end and the pack will deactivate after 2 hours on its own. Now, as the pack was auto renewal, Rs. 122 has been deducted from my account. I don't want that service, I want my money right away. Please do the needful.

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Jan 14, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2016

Aircel Customer Care's response Dear Dr. Shirin,

We are forwarding your issue to the team. Meanwhile please share the date and time of the deduction.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Dec 07, 2016

Aircel Customer Care's response Dear Dr. Shirin,

We would like to inform you that Rs.122 has been credited in your account as one time goodwill gesture. Further, we would like to update you that the auto renewal service has been deactivated from above mentioned number as per your request. Additionally, we request you to deactivate mobile data from your handset (phone) settings to avoid balance deduction towards data usage.

Thanks and Regards
Aircel Social Media Team