Aircel — Repeated Unwanted deduction from prepaid connection [protected]

Address:

Kolkata, West Bengal

Dear Customer Care, If you study my trailing mail & my accounts you can find there is something wrong in your Billing System, you are doing with your customer's. Frequently Rs 5/- getting deducted from my account balance with one SMS I am getting stating "Thanks for using Aircel Service". I think you can trace my accounts & find huge amount being deducted wrongly from my account balance.I am having all the system generated SMS and my complain mail copy regarding those. Again today on 12/03/2015 at 16:32 hrs I checked my account balance was Rs 18.30/-.At 16:42 hrs I received a SMS stating "Thanks for using Aircel Service". With a suspection I again checked balance at 17:21 hrs, found balance reduced to Rs 13.30/-. Simply Rs 5/- again got deducted! Why??? The amount of Wrong deduction I noticed up to these time (of 34times of an amount of Rs170/-) as, _ a) On 12/03/2015 _ Rs5/-a-1) On 04/03/2015 _ Rs5/-b) On 22/02/2015 _Rs5/-c) On 15/02/2015 _Rs5/-d) On 05/02/2015 _Rs5/-e) On 27/01/2015 _Rs5/-f) On 17/12/2014 _Rs5/-g) On 15/12/2014 _Rs5/-h) On 20/09/2014 _Rs5/-i) On 14/09/2014 _Rs5/-j) On 07/09/2014 _Rs5/-k) On 02/09/2014 _Rs5/-l) On 26/08/2014 _Rs5/-m) On 20/08/2014 _Rs5/-o) On 13/08/2014 _Rs5/-p) On 31/07/2014 Rs5/-q) On 25/07/2014 Rs5/-r) On 25/07/2014 Rs5/-s) On 24/07/2014 Rs5/-t) On 17/07/2014 Rs5/-u) On 09/07/2014 Rs5/-v) On 30/06/2014 Rs5/-w) On 12/06/2014 Rs5/-x) On 03/06/2014 Rs5/-y) On 24/05/2014 Rs5/-z) On 15/05/2014 Rs5/-aa) On 03/05/2014 Rs5/-ab) On 16/04/2014 Rs5/-ac) On 31/03/2014 Rs5/-ad) On 14/02/2014 Rs5/-ae) On 17/01/2014 Rs5/-af) On 13/01/2014 Rs5/-ag) On 16/12/2013 Rs5/-ah) On 19/11/2013 Rs5/-Since my No portability from Reliance on 13/09/2013.With these I want your statement of justification & corrective action with amount reversal. Failing I will be forced to process my grievances to consumer forum, with my accounts detail.Thanks & Regards, Manas Kr. Nandi [Mobile : [[protected]] [Mobile : [[protected]] Mail ID : nandi.[protected]@rediffmail.com nandi.[protected]@gmail.com