Aircel — Ripoff

Address:Kolkata, West Bengal, 700003

On 10th of October in the evening i recharged my Phone : [protected] with internet pack (3G) Rs 198 and within 12 th October early morning my net balance of 1.2GB is gone, including 30 Rs from my main balance. I checked my phone's data usage and saw i used no more than 400 MB of data since my internet recharge. Anyways since i did not have any money in my main balance i recharged my phone with Rs 30 around 10.30am and by the time i reached office that balance was gone aswell. This is a complete ripoff from Aircel and i want a complete detail of how much data i hav actually used in 2 days and why they cut balance off my main account. I have decided to quit Aircel as my data and telecom provider.
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Aircel customer support has been notified about the posted complaint.
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Hi Ankon.paul098,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Dear Ankon.paul098,

Post system check it has been found that your balance Rs. 75.60 /- got deducted on 10/10/2015 due to data usage of 30.1269 MB of Data after consumption of the free data. Hence, you are not eligible for refund.

Regards,
Aircel Social Care Team

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