[Resolved] Aircel — Roaming pack is fake.

Anshuman Baxi

from Ahmedabad, Gujarat

Address:	West Singhbhum, Jharkhand, 833201
Website:	www.aicel.com

I have recharged my aircel mobile number [protected] with the roaming pack of rs 83. However my outgoing is still charged at rs 1.15 per minute and incoming at 45 paisa per minute instead of incoming being free and outgoing being charged at 1 ps per second. Tried to contact customer care but they kept me on hold pretending to transfer my call to higher authority eventually it was not answered. Instead of being a good customer of aircel for long i think its best to port out my number to other operators.

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Aug 6, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Anshuman,

We regret the inconvenience you have faced. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Please share the following information in order to assist you better:

Roaming location :
Full address with nearest landmark:
Network customer is latched to (connected to):
Have you tried to do manual selection & if the problem still exists?

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Anshuman Baxi,

Thank you for reaching us at Social Care.

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in