[Resolved]  Aircel — Rs 198 Balance deducted without any intimation / approval from the customer

Address:

Burdwan, West Bengal

This is regarding my Aircel no: [protected]. On 3rd April (6 days ago) suddenly I was shocked to see that Rs.198 was deducted from my balance without any prior intimation. I use Rs61 power top-up and my call rate is only 32p/min. Thus it was not deducted for call. I use a basic Nokia 2G handset where I do not have Internet access facility, so no question o[censored]sing Internet also. I was very surprised why the amount was deducted and it damaged my faith on Aircel completely. I called customer care multiple times for this and at last got the reference no: 1-[protected]. They agreed that the balance was mistakenly deducted and assured to refund the deducted balance. But till date they did not refund anything. I am planning to port my no from Aircel to any other operator because of this. Can anyone help me to get back my deducted balance which was deducted by Aircel without any reason or justification. Regards, M. Chowdhury