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Aircel

Aircel — Sim Activation failed even after 1 month

Address:Palakkad, Kerala

I Purchased an Aircel SIM (Mobile.No: [protected]) (SIM.No:[protected]) by paying Rs.60/- from V M Mobiles, Vadakkencherry, Palakkad- 678683, on Friday, 26th June 2015. I have also submitted my address proof and a photo on the same day Itself.As the sim has not activated even after 3 working Days, I contacted the shop and the Aircel Distributor Mr. Ajmal ([protected]).But he always assure me that the sim will be activated on the next day evening. But the Deadlines are changing in each days. when i call at customer service center, they say they didn't get updated on my address proof. That is the reason as my aircel number is not activated. When i contact the SIM dealer(V M Mobiles) he said he submitt my id proof and photos. Now (23rd July 2015) Its after around 1 MONTH h my AIRCEL SIM is not yet activated. Even It doesn't show the Airtel Signal Range on home screen! though my place has AIrcel signal Strength!
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Aircel customer support has been notified about the posted complaint.
Aug 02, 2015
Updated by SIM ple Its working
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7 Comments

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Comments

Hope the sim got activate soon
Reply
Hi SIM ple,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply
Dear SIM ple,

We tried reaching you on your contact number but unable to reach.Would request you to provide with your alternate number and convenient time to get in touch.

Regards,
Aircel Social Care Team
Reply
Thank You for Quick Reply, Please contact me on [protected]
Reply
Thanks SIM ple, for providing us the required details. Please be assured that we working on your problem and we will get in touch with you at the earliest to resolve it.

Regards,
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply
Dear SIM ple,

WE would request you to visit the place of Sim purchase to check further on the same.

Regards,
Aircel Social Care Team
Reply
SIM has activated now ! Thank You for the Support
Reply

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