[Resolved]  Aircel — SIM CARD registration failed on Mobile

Address:

Mumbai City, Maharashtra

Dear Sir/Madam,

I am a regular prepaid user of Aircel number [removed], Mumbai since Feb 2014. I have Aircel number for my family member as well ([removed], [removed], [removed]). My Mobile No. is [removed] in the name of registered on address [removed].

The SIM is showing “SIM Card registration failed” from 4th July 2014 when I inserted the sim on my mobile after not using the sim for 2 months. This is very important number as not only I have highly paid to the dealer for it but also it is circulated to many people both official and personal. As per the policy I know if the sim is not used for 3 months then the company has the right to deactivate it. To resolve the issue when I visited you service centre in Kurla west on 5th July I was told that the number will be available only if I go for posptpaid connection for 3 months. I told I am fine with postpaid for 3 months and wanted to activate the sim. The Executive told me that she doesn’t have the right I will have to go the other branch at Chembur.

When I visited your Chembur branch I was surprised when the Executive told me that the sim was not used for a period of 3 months. I was shocked as I had refilled it 2 month back and was using it. The card was having balance amount as well. The last time I had made a call on 30th April before going outstation. When I came back on 4th July I found sim not working. Executive told me that I have to wait till the number become active again as it was discontinued on 20th May for not using the sim for more than 3 months and I will have to buy it again from the gallery. I have highly paid the dealer for this VIP number and I will not let it go just like that. If necessary will approach legal help on this.

Please forward this email to whosoever concerned. I have to receive a real responsible answer why the sim was deactivated when I have not used it just for 2 months. As per the policy to deactive any account the sim must not be used for 3 months.

It seems that I purchased the VIP number from some dealer instead of Aircel gallery that is creating the problem or the need of VIP number by Aircel.

Thank you in anticipation for all your support in pushing this query as soon as possible.

Regards